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Nathalie Dekeyser

Product Owner
CSPO Certified | 7+ Years of Bridging Customer Insights & Business Strategy
  • Based in Sydney, Australia
  • From Flanders, Belgium
  • nathaliedekeyser.com

About Nathalie

With over 7 years of experience as a Product Owner, I've driven product success across Europe and Australia in the financial, time tracking and fleet management industries. My diverse career, combined with a foundation in software development from university, has intersected with Product Management, Quality Assurance and Business Analysis. This blend of experiences offers me a comprehensive perspective on the entire product development lifecycle.

Recent Work Experience

2024 - ongoing
Sydney, Australia

Product Owner @ CreditorWatch

CreditorWatch is an Australian commercial credit bureau that helps businesses manage customer relationships and mitigate financial risk.

Responsibilities:
  • Contributing to roadmap planning for a high-impact team driving the majority of company revenue.
  • Leading BAU prioritisation by assessing urgency, presenting rationale, and fostering collaboration between Customer Support, Customer Success, Marketing, Sales, Product and Engineering.
  • Driving alignment across the business by providing updates on initiative progress, highlighting how timelines and efforts impact strategic goals.
2023 - 2024
Sydney, Australia

Product Owner @ LMG

LMG is the largest mortgage aggregator group across Australia and New Zealand, supporting a community of over 6,000 brokers and advisers.

Responsibilities:
  • Writing and prioritising user stories in the product backlog, ensuring alignment with project goals.
  • Conducting extensive data analysis using tools such as FullStory, transforming raw data into actionable insights to drive product improvements and business growth.
  • Partnering with the Product Manager on key initiatives, including:
    • Conducting market research and competitor analysis to identify opportunities and inform strategic decisions.
    • Pitch writing for larger projects in ClickUp, applying the 'desirability, viability, feasibility' framework to ensure strategic alignment and enhance overall project success.

A complete overview of my work experience can be found on LinkedIn.

Software

  • Apiary
  • Atlas
  • Balsamiq
  • ClickUp
  • Confluence
  • Databricks
  • Docker
  • Dovetail
  • Figma
  • Firebase
  • FullStory
  • Jira
  • Photoshop
  • Postman
  • SendGrid
  • Sequel Ace
  • SoapUI
  • Webflow

Education

  • Bachelor - Computer Science

    Exposure to software development, web design and networking.

    Hogeschool West-Vlaanderen
    Kortrijk, Belgium (2007-2010)

Certifications

Scrum Alliance: Certified Scrum Product Owner

Issued in 2017, with ongoing work experience as a Product Owner since.


Languages

  • English (fluent)
  • Dutch (native)

Contact

Looking to reach out? Feel free to contact me on any of these platforms.