About Nathalie
With over 7 years of experience as a Product Owner, I've driven product success across Europe and Australia in the financial, time tracking and fleet management industries. My diverse career, combined with a foundation in software development from university, has intersected with Product Management, Quality Assurance and Business Analysis. This blend of experiences offers me a comprehensive perspective on the entire product development lifecycle.
Work Experience Highlights
LMG is the largest mortgage aggregator group across Australia and New Zealand, supporting a community of over 6,000 brokers and advisers.
Responsibilities:
- Facilitating effective communication with customer support teams and other
stakeholders to gather valuable insights and feedback, enabling data-driven decision
making.
- Writing and prioritising user stories in ClickUp, ensuring alignment with project goals.
- Collaborating with engineering leads to assign prioritised tasks to the appropriate
team members based on skillsets, workload, and project requirements.
- Conducting extensive data analysis using tools such as FullStory, transforming
raw data into actionable insights to drive product improvements and business
growth.
- Partnering with the Product Manager on key initiatives, including:
- Conducting market research and competitor analysis to identify opportunities and
inform strategic decisions.
- Pitch writing for larger projects in ClickUp, applying the 'desirability, viability,
feasibility' framework to ensure strategic alignment and enhance overall project
success.
GeoDynamics is a Belgian company that provides fleet management and time tracking solutions to optimise workforce and vehicle operations.
Responsibilities:
- Managing the product backlog, prioritising tasks based on feedback from customers, developers and key stakeholders.
- Extensive use of JIRA to create development tasks, and Confluence to document new features for clear communication across teams.
- Addressing any questions that arise during development, and liaising with customers for additional clarification when needed.
- Serving as the primary point of contact for the customer support team, resolving escalated issues that require advanced troubleshooting or technical insight.
- Providing REST & SOAP API support to external developers and documenting new or updated API calls in Apiary.
- Planning the monthly release schedule, ensuring thorough testing of new features prior to deployment.
A complete overview of my work experience can be found on LinkedIn.
Software
- Apiary
- Atlas
- Balsamiq
- ClickUp
- Confluence
- Databricks
- Docker
- Dovetail
- Figma
- Firebase
- FullStory
- Jira
- Photoshop
- Postman
- SendGrid
- Sequel Ace
- SoapUI
- Webflow
Education
-
Bachelor - Computer Science
Exposure to software development, web design and networking.
Hogeschool West-Vlaanderen
Kortrijk, Belgium (2007-2010)
Certifications
Scrum Alliance: Certified Scrum Product Owner
Issued in 2017, with ongoing work experience as a Product Owner since.
Languages
-
English (fluent)
-
Dutch (native)
Contact
Looking to reach out? Feel free to contact me on any of these platforms.
